Terms of service
These terms apply to all work carried out by Tiger Cleaning Services.
1. General applicability
Unless specified otherwise, all terms, conditions, cancellation policies, access requirements and complaint procedures below apply to all services provided by Tiger Cleaning Services. This includes window cleaning, gutter clearance, fascia and UPVC cleaning, solar panel cleaning, pressure washing, roof cleaning, commercial cleaning, end of tenancy cleaning and carpet or upholstery cleaning, for both residential and commercial clients.
2. Schedule flexibility
While we make every effort to perform our services strictly within the agreed timeframes (for example a regular 4, 6 or 8-weekly window cleaning schedule), we reserve the right to perform the service slightly earlier or later due to unforeseen circumstances such as holidays, weather disruption or medical appointments.
3. Access to the property
The day before your scheduled service you will receive a short reminder SMS. It is the customer’s responsibility to ensure we have clear access to the property – for example unlocked garden gates – so we can complete the work as agreed.
4. Rescheduling by the customer
If you receive the reminder text and need to reschedule by a few days, we can normally move your appointment by one week. We reserve the right to refuse a reschedule if you contact us on the day of the scheduled service itself; same-day cancellations are subject to the fee in section 7.
5. No response or limited access
If we receive no response to the reminder text and cannot access the rear or specific parts of the property, we will perform the service only on the accessible areas, for example front and side windows or surfaces. The final invoice will be adjusted to reflect the work completed.
6. Payment terms
After the service is completed you will receive an invoice by SMS or email. All payments must be made to our designated bank account within 5 working days of the invoice date.
7. Same-day cancellation fee
If you cancel on the scheduled day itself and ask us not to attend – for example due to a family event, roadworks on the driveway or last-minute changes – a cancellation fee of 100% of the service value will apply.
8. Reach and wash system
We do our best to leave your windows and doors spotless. When using the reach and wash system, certain factors outside our control – such as dirt trapped inside window frame vents or historical silicone residue – can occasionally cause slight imperfections. We therefore reserve the right to decline complaints relating specifically to these factors.
9. Complaints and re-cleans
If you are not entirely satisfied with any of our services, please report the issue on the same day the service was completed. We will inspect the problem and, where necessary, re-clean the specific area free of charge within 48 hours.
10. Weather policy
We operate in most weather conditions, including light to moderate rain. For external services using our pure water or pressure washing systems, rain does not affect the final quality of the work. In severe weather such as torrential rain or high winds we will contact you to reschedule for safety reasons.
11. Refer-a-friend scheme
We appreciate clients who recommend us to family and friends. For every confirmed and completed job resulting from your referral we will reward you with a £10 discount on your next regular service.
12. Insurance
Tiger Cleaning Services holds public liability insurance covering residential and commercial work. A copy of the certificate is available on request.
Contact
Tiger Cleaning Services, 35 Steward Rd, Tewkesbury, Gloucestershire GL20 8PP.
Phone 07547 886106 · Email info@tiger-cleaningservices.com